CUSTOMER EXPLANATION & AGREEMENT
Here at Neil’s Auto Service, we are pleased to apply your extended
warranty/service contract (Warranty Company) coverage towards
necessary repairs on your vehicle.
After obtaining your authorization for any possible up-front
charges that you may be responsible for, we will diagnose
the concern that your vehicle was brought in for and
estimate the investment required to correct those concerns.
We will then contact the Warranty Company and give them a
complete breakdown of the estimate, doing everything
possible to gain full payment from the Warranty Company.
We will endeavor to keep you fully informed of where we are
in the process with the Warranty Company. Please understand
that involving a third party into the repair process may
substantially delay the completion of your vehicle.
The Warranty Company may elect to exclude certain repairs
depending on what they feel their responsibility is in the
repair of your vehicle. These exclusions could include
diagnostic testing, environmental charges, shop supplies,
sublet items, towing, fluids, parts and or labor charges.
You will be responsible for any charges not covered by the
warranty Company, and you will be informed of these
exclusions prior to our proceeding with repairs.
At times, a Warranty Company may specify a repair which, in
our professional opinion, compromises the quality of our
work or the safety of the vehicle. This could include the
use of salvage or used parts, or parts of unknown quality
which we would not normally use.
For all of the reasons above we are offering you a choice of
the repair options listed below
1. You instruct us to follow the recommendations of the
Warranty Company, realizing that there could be serious
consequences such as no warranty from Neil’s Auto Service Inc.
for the repairs performed and possibly another failure
2. You would appreciate our contacting you with the Warranty
Company's authorized repairs, providing you with all options,
and making our recommendations regarding, in our opinion,
any upgrade repairs that may be required and any
responsibilities you have in the repairs including any extra
investment required by you.
Your options for payment are as follows:
1 I would like you to release my vehicle to me after the
Warranty Company and I have paid our respective portions in
full. I realize that this may affect my ability to receive
my vehicle in a timely manner.
2 I elect to pay you in full and have the Warranty Company
reimburse me directly for the authorized repairs, which will
aid in delivering my vehicle in as timely a manner as
possible.
This agreement is designed to make the process of dealing
with your Warranty Company as efficiently as possible, while
maintaining the high quality repairs and excellent customer
service you are accustomed to when dealing with Neil’s Auto Service.
Thank you!
Customer
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